Freight Shipments – It is your responsibility to inspect the product thoroughly when it arrives. You must open the box and inspect the product before the truck driver leaves. You must note any damage on the paperwork before signing off and give the paperwork back to the driver. If you sign off without noting damage, you are waiving your right to a replacement, refund, or damage claim. The shipping companies will not process claims for damage when the receiver signs off without noting damage and neither will we.
Returns-All returns must be authorized through Customer Relations. There is a 30% restocking fee in addition to all applicable freight charges.